Your firewall needs to give the media player free access to the internet. The media player downloads video files through TCP port 80 and synchronizes the time through port 37. Communication is being initiated by the media player (there is no need for settings of port forwarding). The media player […]
Checklist installation media player
If you have walked throug the installation manual for the media player you can use this checklist to make sure everything is installed well and you forgot nothing. The extended explanation of all steps can be found in the manual. Always consult the manual first before this document! The manual […]
Checklist black screen/old content Samsung Smart Signage Display
This is a checklist for a Samsung Smart Signage Display. If you have a XMP media player with issues, please click here. If the settings on your screen do not match the settings described below, because you work with a different type (e.g. Tizen or newer version of SOC), then we […]
Checklist black screen/old content XMP player
This is a checklist for a XMP media player. If you have a Samsung Smart Signage Display with issues, please click here. BLACK SCREEN Check if the media player is active. Pull out the power cable and put it back in after 10 seconds. If the lights on the media […]
How can I connect my hardware to WiFi?
MEDIA PLAYER Attach the WiFi-antenna to the media player. Make sure it’s connected to a screen with the HDMI-cable. Connect a keyboard and mouse to the media player through the USB outputs of the media player. Turn the media player on (if it is already on, please restart). While starting up, […]
Is it possible to expand the memory of my hardware?
Yes, this is possible if you have a XMP player (it is not possible with a Samsung Smart Signage Display). Below you’ll read which cards you can use per player: XMP6200 Micro SD Sandisk 32 GB ultra SDHC, class 10. XMP3250 and XMP3350 32GB : SanDisk Extreme UDMA, Transcend 400x UDMA7, […]
How can I use set colors in templates?
WHAT ARE SET COLORS? These are colors that you have set through your profile settings. Learn more about your profile settings here. The standard set colors can be easily picked in templates on places where you can use colors. For example when you have certain colors that are used for your […]
How can I change my profile settings?
WHERE CAN I FIND MY PROFILE SETTINGS? When you click on your account name right on top, a menu will unfold. Here you can select [Profile]. WHAT CAN I DO HERE? – General: here you can change your name, address and language settings. – Password: here you can change the password of your […]
How can I use the export function?
WHEN DO I USE THE EXPORT FUNCTION? It may be useful to export the content of your media player or to export the content of a certain playlist to get an idea of your content before you show it on your screen. It may also be useful to export content […]
How can I work with subusers?
WHAT ARE SUBUSERS? Subusers are users that have limited rights comparing to mainusers and single users. A mainuser can create its own subusers. Single users are not able to create subusers. Subusers get their own login and can view a part of the functions and only their own content and […]