Yes, this is possible if you make us of our Partner Panel feature. Click here for more information about the Partner Panel.
View or manage tickets
With this feature you can see tickets that are sent by the users that are connected to your Partner Panel. You can give the tickets a status and answer them. They are answered with sender ‘Servicecenter’. If you don’t answer a ticket, it will be answered from the Servicecenter; the tickets are also visible for the Servicecenter.
Do you want to activate this feature? Contact Client Services.