This is a checklist for a Samsung Smart Signage Display. If you have a XMP media player with issues, please click here.  If the settings on your screen do not match the settings described below, because you work with a different type (e.g. Tizen or newer version of SOC), then we advice you to check the factory settings of your screen provided by your supplier or to contact your supplier.

BLACK SCREEN

1. Are the time settings set correctly? Select the button ‘menu’ on the remote control. Go to ‘system’→ ‘time’→ ‘clock set’. Set the correct time and date here.
2. Is the Auto Source set to ‘on’? Select the button ‘menu’ on the remote control. Go to ‘system’→ ‘auto source recovery’. Set ‘auto source’ to ‘on’.
3. Is the Primary Source Recovery set to ‘on’? Select the button ‘menu’ on the remote control. Go to ‘system’→ ‘auto source recovery’. Set ‘primary source recovery’ to ‘on’.
4. Is the Primary Source on ‘HDMI’? Select the button ‘menu’ on the remote control. Go to ‘system’→ ‘auto source recovery’. Put the source to ‘HDMI’.
5. Is the Auto Power set to ‘on’? Select the button ‘menu’ on the remote control. Go to ‘system’→ ‘power control’. Set ‘auto power’ to ‘on’.
6. Are the Eco Solution settings set to ‘off’? Select the button ‘menu’ on the remote control. Go to ‘system’→ ‘eco solution’. Put all settings to ‘off’.
7. Check if the latest firmware is set. Contact the Servicecenter and they will help you to update the latest firmware on your device.
8. Did you restart the screen? Turn the screen off and on again with the remote control (red button). Wait 15 minutes and check if the screen is online in your narrowcasting account. Is it still offline? Turn the on/off switch off on the back of the screen and pull out the power cable and put it back in after 10 minutes and turn the switch on the back on again. The screen should now be shown as online in your narrowcasting account.
9. Is the power cable connected properly to the screen? Press on the power cable firmly. If the stand-by light is shown red, the screen is off.
10. Is there an active playlist in your account? View this by going into your narrowcasting account to ‘result per media player’ (if you are a mainuser or subuser) or ‘schedule playlists’ (if you are a single user). On this page you can see if there is a playlist (bar) in the calendar on this day. Also check if there is a start and end time show in the bar; if it is, this time should not start after the time it is now or stop before the time it is now.
11. Check if there have been changes in your network. Ask your IT manager. He will know if there have been changes concerning for example the firewall or IP-settings. If there has, it could mean the media player cannot access the network anymore.

Note: Aren’t you able to see the menu’s on screen? Change the channel with the ‘source’ button on the remote control and try again.

Is it still not working? Contact your supplier. 

OLD CONTENT (INFORMATION THAT IS SHOWN IS NOT UPDATED)

1. Have you restarted your screen? Turn the screen off and on again with the remote control (red button). Wait 15 minutes and check in your account or the screen is online. Is it still offline? Turn the on/off switch off on the back of the screen and pull out the power cable and put it back in after 10 minutes and turn the switch on the back on again. The screen should now be shown as online in your narrowcasting account.
2. Is the screen connected to the internet? Select the button ‘menu’ on the remote control. Go to ‘network’→ ‘network state’. Automatically the text ‘you are connected to the internet’ or ‘you are not connected to the internet’ will appear on screen.
3. Did you concluded that you have no internet connection? Press on the network cable at the back of the screen firmly. If the screen can be connected through WiFi, please set the WiFI for the screen: Select the button ‘menu’ on the remote control. Go to ‘network’→ ‘network settings’. Select you want to make a wireless connection and select the WiFi network you want to connect to. Fill in the password. Check if the network switch (this is a device that is set between the screen and the modem) is on (the lights at the LAN entrance are blinking). If they are not blinking, restart this device by taking off the power for 10 seconds and putting it back on. Wait one minute and see if the correct content is showing on screen. Note: if you restart your network switch, all connected devices will be disconnected from the internet at this moment.
4. Did you restart the modem or router? Take off the power by pulling out the power cable for 10 seconds and repeating the steps above.
5. Check if there have been changed made to your network. Ask your IT manager. He will know if there have been changes concerning for example the firewall or IP-settings. If there has, it could mean the media player cannot access the network anymore.

Is it still not working properly? Contact your supplier.